Website packages and ongoing care

Standard scope. These packages do not include logo design, professional copywriting from a blank page, stock photography, unlimited revisions, complex animation, blogs written for you, booking, ecommerce, memberships or custom databases. We quote those items before work begins.

Page allowance and Privacy. When a package includes a managed enquiry form, one simple utility Privacy page based on customer-supplied and customer-approved wording is included without counting against the two, four or six main business-page allowance. PhotonMark does not provide legal advice. Drafting, adapting or legally reviewing policy text is separately scoped. Other policy pages count toward the allowance unless the written quote says otherwise.

Static pages, managed form service. The public pages are fast, pre-built static files. When a package lists an enquiry form, a small separate backend securely receives the submission, records it privately, backs it up under the managed form scope and emails the agreed inbox during the included first year. Continued form processing is included with Website Care or another written renewal scope.

Existing email during a website move. A working Google Workspace, Microsoft 365, Zoho or similar service normally remains unchanged. Recording, preserving and verifying disclosed MX and related DNS records is included in the agreed standard website-migration scope. There is no separate mailbox-migration fee where no mailbox, user, provider or historical-message transfer is required.

Website rebuilds. Website rebuilds use the relevant Starter, Essential or Business package, with content extraction, redirects, DNS and email-risk work quoted where required.

Unused monthly Managed Website or Local Growth time does not roll over. Full articles, professional copywriting, photography, substantial new pages, advertising spend, full Google Ads management, major redesigns, complex email repairs and emergency after-hours work are quoted separately.

Google Business Profile setup. Initial setup may use the agreed Local Growth monthly work allowance or be quoted separately, depending on access and scope. Ownership disputes, verification issues and suspended-profile appeals are not automatically included.

Email & DNS Health Check. One domain, up to 30 minutes, review of public DNS records and relevant customer-provided information, and a short written email summary of findings and the recommended next step. This service does not include configuration changes, mailbox migration, historical-message transfer, device setup or third-party provider support.

New business email setup. The standard entry scope covers one domain, one email provider, one mailbox, a customer-owned provider account, and standard MX, SPF, DKIM and required provider verification. The provider licence or mailbox subscription is charged separately. Historical email, calendar, contact or file migration and multi-device setup are not included unless quoted.

Email deliverability diagnosis or repair. Diagnosis or repair starts from NZ$199. The written quote confirms the systems, records and testing included before work begins.

Mailbox migration. A mailbox or email-provider migration is separate from protecting an unchanged email provider during a website move. Migration quotes depend on mailbox count, data volume, aliases, shared mailboxes, calendars, contacts, files and device support.

Google Analytics 4 basic setup. This includes a customer-owned account and property, one web data stream, standard website-tag installation, data-receipt verification and one basic key event where the current site supports it. Advanced events, ecommerce measurement, cross-domain tracking, consent-platform configuration and Google Ads conversion tracking are quoted separately.

Google Business Profile setup. Setup can include eligibility and access review, customer ownership, categories, service area or address settings, hours, phone, website, services, customer-supplied business information, initial photos and review-link basics. The customer remains the primary owner wherever practical.

Google Business Profile fees and approval. Google Business Profile itself is free. The published price is PhotonMark’s setup and optimisation fee. Google controls verification and approval. Ownership disputes, suspended-profile appeals, duplicate-profile remediation and ongoing posts or review management are separately scoped.

Local SEO website foundation. Website-focused setup. Full Google Business Profile setup, substantial content rewriting and ongoing SEO are separate unless included in the written quote.

Third-party costs. We normally keep domains, Google Ads, email seats and software subscriptions in your name and paid from your account. If you ask PhotonMark to purchase or administer a third-party cost, the disclosed supplier amount plus a 10% handling fee may apply.