Privacy Policy

1. Information we collect

We may collect your name, business name, email address, phone number, website address, domain details, provider notices, invoices, DNS records and support messages. We collect information directly from you or from accounts you ask us to inspect or manage.

2. Why we collect it

We use this information to answer enquiries, prepare quotes, migrate websites, configure hosting, manage DNS, set up email, keep backups, provide support, invoice customers and keep service records.

3. Service providers

We may use trusted providers such as hosting providers, Cloudflare, domain registrars, email providers, analytics/search tools, payment processors and support tools. These providers may process information in New Zealand or overseas.

4. Cookies and logs

Our website and hosting systems may record basic technical logs such as IP address, browser, time, requested URL and error information. We use these records for security, debugging and reliability.

5. Sharing

We do not sell personal information. We share information only when needed to deliver the service, when you ask us to, when required by law, or when needed to protect our systems, customers or legal rights.

6. Security and retention

We use reasonable technical and organisational measures to protect information. We keep records only for as long as needed for support, billing, legal, backup and service-continuity purposes.

7. Access and correction

You can ask to access or correct personal information we hold about you. We will respond in line with the New Zealand Privacy Act 2020.

8. Contact

Privacy questions can be sent to support@photonmark.com.